At akorr.com, we understand that circumstances may arise where you need to cancel an order before the product is delivered. We strive to provide a seamless shopping experience for our customers, and our cancellation policy is designed to accommodate such situations. Please take a moment to familiarize yourself with our cancellation policy for pre-delivery products:

Cancellation Window:

You can cancel your order for a pre-delivery product within 24 hours of placing the order. This window allows you to reconsider your purchase decision and make changes if needed.

Cancellation Process:

To cancel an order, please log in to your akorr.com account and navigate to the "Order History" section. Find the specific order you wish to cancel and follow the cancellation instructions provided.

Refund Process:

Upon successful cancellation within the specified window, your payment will be refunded using the original method of payment. Please note that it may take 10 business days for the refund to reflect in your account.

Partial Cancellations:

In some cases, you may only want to cancel certain items within an order. akorr.com allows partial cancellations, and the refund will be processed accordingly.

Exceptions:

Please be aware that certain products may not be eligible for cancellation after a certain point in the order processing timeline. This includes products that have already been shipped or are in the final stages of preparation.

Contact Customer Support:

If you encounter any issues or have questions about the cancellation process, feel free to reach out to our dedicated customer support team. They will be happy to assist you in resolving any concerns.

Notification of Cancellation:

You will receive a confirmation email once your cancellation request is successfully processed. This email will include details of the cancellation and the expected refund timeline.

Modification of Orders:

If you need to modify your order instead of cancelling it entirely, please contact our customer support as soon as possible. They will guide you through the available options.

Policy Changes:

akorr.com reserves the right to modify or update the cancellation policy. Any changes will be communicated to customers through our website and other relevant channels.

We hope this policy provides clarity on the cancellation process for pre-delivery products. Our goal is to ensure your satisfaction and make your shopping experience with akorr.com as convenient as possible. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.